Terms & Conditions | Cassio Dry Cleaners

1. Acceptance of Terms

By using Cassio Dry Cleaners services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Cassio Dry Cleaners provides professional dry cleaning, laundry, and garment care services including:

Dry cleaning services
Wash and fold laundry services
Ironing and pressing services
Premium care for luxury garments
Wedding dress cleaning and preservation
Leather and suede care
Home textiles cleaning
Shoe care and restoration

3. Pricing and Payment

Prices are subject to change without notice. Payment is due upon delivery unless otherwise arranged. We accept cash, credit cards, and digital payment methods. All prices include VAT where applicable.

4. Pickup and Delivery

We offer free pickup and delivery within our service areas. Standard turnaround time is 24-48 hours. Same-day service is available in select areas for an additional fee. You must be available at the scheduled pickup and delivery times.

5. Customer Responsibilities

Customers are responsible for:

Checking all pockets and removing personal items before service
Pointing out stains and damage at the time of drop-off
Providing accurate care instructions for special items
Collecting items within 30 days of completion
Inspecting items upon delivery and reporting issues within 48 hours

6. Liability and Insurance

Cassio Dry Cleaners maintains insurance coverage for items in our care. Our liability is limited to:

10 times the cleaning charge for standard items
Declared value for premium care items (with additional insurance)
Fair market value for items without proof of purchase

We are not liable for:

Pre-existing damage or wear
Color loss due to fabric defects or previous cleaning
Shrinkage of natural fibers
Damage to buttons, beads, or trims that are not securely attached
Items left uncollected for more than 30 days

7. Uncollected Items

Items not collected within 30 days will incur a storage fee of £2 per item per week. Items uncollected after 90 days may be donated to charity or disposed of at our discretion.

8. Cancellation Policy

Pickup appointments can be cancelled or rescheduled up to 2 hours before the scheduled time. Orders already in process cannot be cancelled, but can be held for later delivery.

9. Complaints and Disputes

If you are not satisfied with our service, please contact us within 48 hours of delivery. We will investigate all complaints and work to resolve issues fairly. Disputes that cannot be resolved may be subject to arbitration under UK law.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Cassio Dry Cleaners and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: info@cassiodrycleaners.co.uk
Phone: +44 20 1234 5678
Address: 166 Cassiobury Dr, Watford WD17 3AJ, United Kingdom